Operations Management Sustainability for Accommodation Establishments in Aurora Province, Philippines

Abstract

The study assesses operations management practices of hotels and resorts in Aurora Province, Philippines. It uses the IPO model to analyze organizational, marketing, technical, and financial aspects, revealing strong customer service, digital payment adoption, and economic contributions. Challenges include low employee retention, limited high-end amenities, and market adaptability. The study recommends targeted marketing, employee development, and operational improvements to ensure sustainability and competitiveness in the growing tourism industry.

Keywords: sustainable operations management, business sustainability, accommodation, hospitality industry