Measuring Satisfaction of Customer and Quality of E -Services Using a Mediated Moderation Analysis

Authors

  • Asma Zaheer Associate Professor Department of Marketing, Faculty of Economics and Administration King Abdulaziz University, Jeddah - Saudi Arabia
  • Mohammed Ahmed Alsaggaf Assistant Professor- Marketing, Business Administration Department, Applied College, King Abdulaziz University, Jeddah - Saudi Arabia
  • Mairaj Salim Department of e-Commerce Marketing, School of Business Studies Shobhit University Meerut India
  • Hassan Ali Alsaggaf Assistant Professor, Applied Colllege-King Abdulaziz University-Saudi Arabia.

DOI:

https://doi.org/10.14207/ejsd.2023.v12n2p203

Keywords:

E- commerce, Customer satisfaction, Customer loyalty, SERVQUAL

Abstract

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Published

2023-06-01

How to Cite

Zaheer, A. ., Alsaggaf, M. A. ., Salim, M. ., & Alsaggaf, H. A. . (2023). Measuring Satisfaction of Customer and Quality of E -Services Using a Mediated Moderation Analysis. European Journal of Sustainable Development, 12(2), 203. https://doi.org/10.14207/ejsd.2023.v12n2p203

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Articles